Cancellation & Refund Policy
At Dumkee, we take pride in creating high-quality products and ensuring smooth delivery for every customer. Please read our policy carefully before placing an order.
Order Cancellation
Once an order is successfully placed on our website, it cannot be cancelled or modified.
Please double-check your cart, size, color, and shipping details before confirming payment.
Refunds
We currently do not offer refunds once the order has been processed and shipped.
Refunds will only be issued in the rare case of:
A defective product received
A wrong item delivered compared to your order
Exchanges
We do not accept exchanges for size, color, or change of preference.
Exchange will only be allowed if you receive a damaged or incorrect item.
Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery at care@dumkee.com with:
Order number
Photos of the product and packaging
Once verified, we will arrange a replacement or issue a refund to your original payment method.